Abstract
The external supply of logistics services is part of a trend toward outsourcing non-core logistics activities. The scope of third-party logistics may range from a relatively limited combination of activities (e.g. transportation and warehousing) to a comprehensive set of logistics [...]Abstract
Despite growing literature on the different aspects of airline service quality in relation to behavioural intentions, less attention has been paid to some specific aspects of in-flight services. The focus of the present research is, therefore, on a multiple conceptual model of the [...]