This study demonstrates main reasons for choosing The National University of Malaysia (UKM) by international students and their needs and expectations toward the University. The study also shows the obstacles faced by those students and their satisfaction towards UKM. A total of 108 questionnaires were distributed in the main campus to the respondents who came from ten diffident countries. The main reasons for choosing UKM were its high ranking, reasonable tuition fees, faculty, programmes, and lecturers respectively. The results revealed that the main obstacles faced international students were tough visa procedures, improper hostels, social isolation and discrimination, and bureaucracy. Both the facilities and services of UKM and the studying approach have met the expectations satisfaction of international students. Yet, both social relationship and participation in activities and living conditions in UKM hostels have disappointed international students and did not meet their satisfaction. This study suggested that UKM should establish counselling unit and organise regular meetings to listen to the problems and suggestions of those students. Volunteer and pre-enrolment activities should be organised to introduce the Malaysian culture and gather international students with their local peer. Moreover, international students should be provided upon their arrival to UKM by hostels that combine proper conditions of living at a reasonable price.
Keywords: international students, expectations, needs, satisfaction, internationalisation, intercultural communication
Abstract
This study demonstrates main reasons for choosing The National University of Malaysia (UKM) by international students and their needs and [...]
The paper identifies the main directions and strategies of internationalization of Spanish universities and Spain as a whole. historical political factors that influenced the differentiation of regions, and the latest political factors associated with new risks and threats to the sustainable development of regions. The article analyzes the indicators of accessibility of higher education for foreign citizens in Spanish universities (University of Salamanca, Autonomous University of Barcelona, Complutense University de Madrid, University of Valencia, University of Alcala) as a realized opportunity for a foreign citizen to take advantage of the academic, financial, territorial, socio-cultural, organizational and other conditions provided by the host country and University for studying and receiving education. The problems of accessibility of higher education for foreign citizens in the context of the COVID-19 pandemic were identified and the analysis of government measures to ensure accessibility of higher education in the current situation was carried out.
Abstract
The paper identifies the main directions and strategies of internationalization of Spanish universities and Spain as a whole. historical political factors that influenced the differentiation [...]