Abstract

This article should examine ideas of how a chatbot can support decision making processes by collecting general opinion about the certain topics. The ChatGPT is tested in this article in respect of natural gas security of supply of the Republic of Serbia in the context of the current political situation in the world. The author first describes its own stance on the topic and then the ChatGPT is asked for its opinion (which most probably collects and compiles phrases from English speaking sources to build a text in a smart way). The topic is ort only about security of gas supply of Serbia but also political and highly sensitive, so it is examined if the ChatGPT can be useful tool to reach a balance between less on more favorable options in the process of policy making.

Abstract

In recent years, advancements in artificial intelligence, particularly in large language models (LLMs), have revolutionised multiple sectors, distinguished by their ability to process and generate text with high coherence and relevance. However, their implementation has predominantly been focused on large corporations due to cost barriers and technological complexity. This article examines the current state and potential of LLMs oriented towards small and medium-sized enterprises (SMEs), offering insights on how these models can be integrated into SMEs to enhance efficiency, innovation, and decision-making.

Focusing on the description of LLMs and recent advancements that reduce their cost and implementation complexity, use cases for SMEs are explored, demonstrating how adopting LLMs can significantly reduce the time and resources these organisations invest.

The article concludes with practical recommendations for SMEs adopting LLM technologies, emphasising the importance of a strategic and conscious approach. This work provides a comprehensive view of the value that LLMs can offer SMEs. It establishes a framework for future research and developments, encouraging SMEs to participate actively in AI-driven digital transformation.