Abstract
Part 4: Project Management, Engineering Management, and Quality Management; International audience; Improving the service quality in public transportation is essential for convinced users to abandon the use of private cars. However, to improve service quality, companies need to adopt [...]Abstract
Part 2: Knowledge-Based Services; International audience; The Brazilian public transportation system is composed of small and medium size companies. These companies may not be prepared to thrive in a competitive environment because, generally, these firms are managed like a family [...]