Perception of communication channels and their relationship with organizational strategies in nursing services

Abstract

Background: Organizations are structured by interdepartmental areas that work interconnected and are seen as open systems in the communication process, surviving in a complex environment.Aim: To describe the perception of internal communication channels and their relationship with organizational strategies. Methods: Observational, descriptive, cross-sectional study in March 2021 in nursing services of the Instituto Privado Especializado en Oncología Alexander Fleming. The sample consisted of 112 nurses. It was used as an instrument to determine the perception of internal organizational communication, dimensioning its variables.Results: The average age was 39.25±7.88 years, female sex (81.3%), professional level of graduates. The communication channels, both written and oral, were perceived as "Good" (P < 0.001). The average evaluation of the strategic criteria was "Fair" according to the instrument. There was a significant difference in how the communication flow between professional levels was perceived (P=0.036), despite the fact that their average evaluation was "Good", mainly affecting services where hospitalizations are not performed. Conclusions: In this study it was found that communication was centered in an institution with a decentralized structure, finding young adult nurses, mostly of the female sex, of licensed professional level and who work mainly in services that do not handle hospitalization. The written channels of communication are (e-mail, requests, letters, memos, mural) and oral (telephone, meetings, conferences, meetings), both with perceptions categorized as good.

Full document