Are People the Key to Enabling Collaborative Smart Logistics?

Abstract

The number of parcels delivered is growing annually, with a 15.7% increase to 1 billion parcel deliveries in the UK in 2015. We introduce Freight Traffic Control 2050 which is exploring how to transform last-mile urban freight through ``collaborative logistics'. Based on our ethnographic fieldwork, we introduce the context and challenges in this domain. We highlight the value of experience and tacit knowledge, and the importance of approaching this domain from a socio-technical perspective. We offer a selection of early challenges identified as a starting point for discussion within the HCI community.

Original document

The different versions of the original document can be found in:

• https://eprints.lancs.ac.uk/id/eprint/84879/1/FTC2050_challenges_design_urban_freight_traffic_controllers.pdf

• http://dl.acm.org/ft_gateway.cfm?id=3053128&ftid=1869850&dwn=1,

http://dx.doi.org/10.1145/3027063.3053128 under the license http://www.acm.org/publications/policies/copyright_policy#Background

• https://dblp.uni-trier.de/db/conf/chi/chi2017a.html#BatesKF17,

https://dl.acm.org/citation.cfm?id=3053128,

https://core.ac.uk/display/78901665,

https://eprints.lancs.ac.uk/84879,

https://dl.acm.org/ft_gateway.cfm?id=3053128&ftid=1869850&dwn=1,

https://academic.microsoft.com/#/detail/2610702899