COLLECTIONS

Documents published in Scipedia

• The Russian Crisis Communication Response beyond MH17 Tragedy

  M. Arandas, L. Ling

  The Russian Crisis Communication Response beyond MH17 Tragedy (2021). The European Proceedings of Social & Behavioural Sciences

  
  

  Abstract

  Effective crisis communication response through using the proper strategies is critical to cope with crises and to protect the reputation and existence of the involved parties. Usually, aviation accidents receive great attention from the media and the public. Malaysia Airlines Flight 17 (MH17) which was shot down over eastern Ukraine on 17 July 2014 during its scheduled flight from Amsterdam to Kuala Lumpur received global attention. This attention was due to the involvement of several countries either at the level of the countries of victims or the countries accused of the attack. Image repair theory proposed by William Benoit, the widely used in crisis communication response was implemented in this study. The Russian response to the international accusation, especially from the Western world on supporting the attackers of MH17 has been examined in this study. This study implemented both quantitative and qualitative content analysis to achieve its aims. A total of 306 news stories from the online New Straits Times newspaper Website from the years 2014 to 2019 were analysed. A total of 191 strategies were included in 123 news stories since some stories combined more than a strategy. Out of 191 strategies, 43.5% were simple denial, followed by shift the blame and attack accuser with 35.1% and 21.5% respectively. The results revealed that the image repair effort by Russia was effective and successful. Keywords:  Crisis communication, image repair, MH17, response strategies, Russia

  Abstract
  Effective crisis communication response through using the proper strategies is critical to cope with crises and to protect the reputation and existence of the involved parties. [...]

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• Newspaper advertising for public relations practitioners during the Malaya era 1957-1963

  C. Kee, M. Arandas, S. (PhD)

  Newspaper advertising for public relations practitioners during the Malaya era 1957-1963 (2020). Asia Pacific Public Relations Journal

  
  

  Abstract

  The very first recruitment for a public relations practitioner in Malaysia was encountered in 1948 and was advertised by the federal government of the British Colony in Malaya. This paper examines the subsequent advertisements after Malaya sought independence from the British colonial government. A total of eleven recruitment advertisements were found before the formation of Malaysia on the 16th September 1963. This paper outlines the advertisers, the titles of positions, as well as their qualifications and duties. The results show that the job requirement mainly came from the federal and local governments. Generally, the duties were related to information services and some specific responsibilities. Keywords: public relations; advertising; Straits Times; Malaya

  Abstract
  The very first recruitment for a public relations practitioner in Malaysia was encountered in 1948 and was advertised by the federal government of the British Colony in Malaya. [...]

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• Indonesian Crisis Communication Response after Deliberate Forest Fires and Transboundary Haze

  M. Arandas, L. Ling

  Indonesian Crisis Communication Response after Deliberate Forest Fires and Transboundary Haze (2020). Jurnal Komunikasi: Malaysian Journal of Communication

  
  

  Abstract

  The issue of deliberate forest fires that set illegally in Indonesia by plantation companies in their slash and-burn forests to clear lands for lucrative palm oil plantations and its caused transboundary haze became a hot issue for discussion. These fires have a negative influence on Indonesia and its neighbourhood countries, especially on their financial and human resources such as environment, economy, properties, and people. Using the right strategies in responding to any crisis determines the success of its management and coping with that crisis with minimal losses. This study aimed to examine the communication crisis response by Indonesia to this crisis by using image repair theory. Also, this study examined how image repair strategies were used by Indonesia. This study analysed the content of news stories from the website of the New Straits Times newspaper. The time frame of this study was from 2015 to 2019. A total of 87 news stories have pertained to Indonesian response, and 37 stories included image repair strategies. Among the strategies of image repair theory, corrective action strategy was the most dominant with 70%, followed by 10.8% for each shift the blame and attack accuser. The least used strategies were mortification and simple denial with 5.4% and 2.7% respectively. Keywords: Indonesia, crisis communication, image repair, transboundary haze, deliberate fires

  Abstract
  The issue of deliberate forest fires that set illegally in Indonesia by plantation companies in their slash and-burn forests to clear lands for lucrative palm oil plantations [...]

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• Reliance, Media Exposure and Credibility

  C. (IPPTAR), M. Arandas

  International Conference on Media and Communication (MENTION 2019)

  
  

  Abstract

  This study discusses credibility of both the traditional and social media from the audience perspective. Numerous definitions and conceptualisations of media credibility are either source or medium based but there are also numerous measurements made on the concept that gave rise to varied findings. An attempt was made to associate the concept of credibility with media exposure, postulating that the greater use of media would mean greater credibility. Two studies were made involving a total of 4095respondents with 1544 questionnaires distributed in April 2019, and 2551questionnaires in January 2018 to investigate the concept of credibility and its correlate with media use. The first period was before the General Elections but the April 2019 study was made after the May General Election giving an idea how credibility could have changed under a new government. The results of this study revealed that Malaysians perceived the traditional media, including TV, radio, and newspapers, were more credible than the new media (internet, online news portals, Facebook, and Twitter). TV was perceived to have the highest credibility, while Twitter, the lowest credibility. The social media suffered low credibility due to the surrounding discussions on fake news, false information, and post-truth issues. The sources of content in the traditional media are mostly known or verified, unlike that of the new media, thus paving for the poor evaluation of credibility of the new media. Keywords: Media credibility, traditional media, new media, media exposure, Malaysia

  Abstract
  This study discusses credibility of both the traditional and social media from the audience perspective. Numerous definitions and conceptualisations of media credibility are [...]

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• Framing the First Palestinian General Elections by Malaysia’s New Straits Times

  M. Arandas

  Framing the First Palestinian General Elections by Malaysia’s New Straits Times (2019). Jurnal Komunikasi: Malaysian Journal of Communication

  
  

  Abstract

  The main focus of this study is the coverage of New Straits Times (NST) of the first Palestinian General Elections for two presidential candidates namely, Yasser Arafat and Samiha Khalil. This study aimed to explore if any of Entman’s 1993 framing functions was used in the coverage of this issue and to explore whether the tone of NST coverage was negative, positive, balanced or neutral. To achieve the aims of this study, qualitative content analysis of elections stories from NST has been adopted. The number of news stories was eight, and the time frame started from 19th January to 13th February 1996, where three of these stories were published on the same day of 22nd January, two days after holding the elections on 20th January. Defining problems and diagnosing causes werethe most prominent of Entman’s four framing functions presented in all the articles. The moral judgment function was included in four news stories, and suggesting remedies was included in two news stories out of eight. The findings revealed that Yasser Arafat received 50% balanced coverage, followed by 37.5% positive coverage, and only 12.5% negative coverage, while Samiha Khalilreceived 67% balanced coverage, compared to 33% positive coverage. Keywords: Arafat, framing, media coverage, Palestine, presidential elections  

  Abstract
  The main focus of this study is the coverage of New Straits Times (NST) of the first Palestinian General Elections for two presidential candidates namely, Yasser Arafat and [...]

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• Exploring the Needs and Expectations of International Students towards The National University of Malaysia (UKM)

  M. Arandas, L. Ling, S. Sannusi

  Exploring the Needs and Expectations of International Students towards The National University of Malaysia (UKM) (2019).

  
  

  Abstract

  This study demonstrates main reasons for choosing The National University of Malaysia (UKM) by international students and their needs and expectations toward the University. The study also shows the obstacles faced by those students and their satisfaction towards UKM. A total of 108 questionnaires were distributed in the main campus to the respondents who came from ten diffident countries. The main reasons for choosing UKM were its high ranking, reasonable tuition fees, faculty, programmes, and lecturers respectively. The results revealed that the main obstacles faced international students were tough visa procedures, improper hostels, social isolation and discrimination, and bureaucracy. Both the facilities and services of UKM and the studying approach have met the expectations satisfaction of international students. Yet, both social relationship and participation in activities and living conditions in UKM hostels have disappointed international students and did not meet their satisfaction. This study suggested that UKM should establish counselling unit and organise regular meetings to listen to the problems and suggestions of those students. Volunteer and pre-enrolment activities should be organised to introduce the Malaysian culture and gather international students with their local peer. Moreover, international students should be provided upon their arrival to UKM by hostels that combine proper conditions of living at a reasonable price. Keywords: international students, expectations, needs, satisfaction, internationalisation, intercultural communication

  Abstract
  This study demonstrates main reasons for choosing The National University of Malaysia (UKM) by international students and their needs and expectations toward the University. [...]

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• Framing the Reaction of President Abbas on the Issue of Moving the US Embassy from Tel Aviv to Jerusalem

  M. Arandas, C. Kee, E. Mohamad, S. IDID

  Framing the Reaction of President Abbas on the Issue of Moving the US Embassy from Tel Aviv to Jerusalem (2018).

  
  

  Abstract

  The study has examined the similarities and differences in the coverage of two Palestinian news agencies Ma’an and Palestinian Information Center (PIC) on the reactions of Palestinian President Mahmoud Abbas’s regarding relocating the US embassy from Tel Aviv to Jerusalem. The study has also aimed to explore the use of four function of framing by Entman 1993 in the news stories of both agencies. Qualitative content analysis has been adopted to achieve the aim of this study. The total sampling number was 9 news stories; 3 stories have been retrieved from Ma’an, and the other 6 have been retrieved from PIC. The time frame has started from December 5, 2017 which marked the day of informing Abbas by Trump’s decision to move the Embassy until December 22 2017 which was a day after gaining a sweeping victory in UN by president Abbas through a resolution that rejected the decision. Both of the news agencies were supportive to President Abbas in their coverage and none of them has any negative coverage about him. From the sampling number it can be seen that PIC has paid more attention for the coverage of this issue than Ma’an. However, PIC has ignored the success of President Abbasfor achieving UN resolution against Trump’s decision. Moreover, all the news stories has included “define the problem” while excluded “diagnose causes” functions. However both“make moral judgment” and “suggest remedies” have been included in all news stories of Ma’an, and only half of news stories of PIC.   Keywords: Abbas, Trump, US embassy, Jerusalem, Palestine

  Abstract
  The study has examined the similarities and differences in the coverage of two Palestinian news agencies Ma’an and Palestinian Information Center (PIC) on the reactions [...]

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• Recruiting The Public Relations Officer During British Colonial Malaysia

  S. (PhD), M. Arandas, C. (PhD)

  
  

  Abstract

  This is a study on the growth of public relations in Malaysia based on the advertisements placed in the newspapers during the colonial period. Tracing the historical development serves to make a better understanding about the nature of public relations practice. This paper therefore aims at exploring the development of the public relations profession by studying the advertisements placed in the nationwide newspapers, the Straits Times and the Singapore Free Press & Mercantile Advertiser from 1939 which included the early advertisement that contained the phrase “public relations” to 1956 a year before the independence of the Federation of Malaysia. An analysis of the advertisements was made to fully understand the historical development of public relations in Malaya or then Malaysia. Keywords: Public relations, public relations officer, recruiting, independence, Malaysia

  Abstract
  This is a study on the growth of public relations in Malaysia based on the advertisements placed in the newspapers during the colonial period. Tracing the historical development [...]

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• Professional Values, Ethics, and Professionalism of Public Relations Practitioners

  S. IDID, M. Arandas

  Professional Values, Ethics, and Professionalism of Public Relations Practitioners (2016).

  
  

  Abstract

  This study explores the influence of education, length of service, professionalism, and ethics on the professional values of public relations practitioners in Malaysia. A total of 427 questionnaires were distributed to public relations practitioners in Malaysia, and 322 questionnaires were returned. The study included 61% female respondents, and 39% male respondents. The study analyzed and identified the influence of professionalism and ethics on professional values of public relations practitioners. Additionally, the study examined whether education and experience influence professional values through professionalism, and code of ethics. Six hypotheses were tested to answer the research questions. The results from this study fully supported the hypotheses indicating that professionalism and ethics had an influence on professional values of public relations practitioners. The results also showed that education influenced both professionalism and ethics, and length of service influenced both professionalism and ethical practice. Keywords: Professional values, public relations, practitioners, professionalism, code of ethics

  Abstract
  This study explores the influence of education, length of service, professionalism, and ethics on the professional values of public relations practitioners in Malaysia. A [...]

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