Satisfaction with the nurse in primary care: experiences in a primary health care center in La Pampa

Abstract

Introduction: Nursing as a health educator is the first to have contact with the patient who enters a service to consult or alleviate any ailment.Objective: to analyze satisfaction in relation to the care received by nursing staff in a primary health care center in the town of Winifreda, department of Conhelo in the province of La Pampa.Methods: An observational, descriptive, cross-sectional, prospective, descriptive study was carried out. A total of 174 patients were included. Three evaluation instruments were used, one for sociodemographic analysis and two for satisfaction analysis.Results: The study sample was 88.51% female and the remaining 11.49% were male. The average age was 39.81. Sixty percent of the sample attended preventive activities, while 20% of the respondents reported following up on care plans. Of the respondents, 82.9% obtained an appointment on the same day. Cronbach's Alpha for the AMABLE Questionnaire was 0.810; and for the Baker Questionnaire 0.826.Conclusions: Most patients perceive the care provided by nursing professionals as adequate, which is closely related to the quality of care, nursing services, participant health, and community care. In the context of primary health care, the people who attended the nursing consultations rated the care they received positively.

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