Latest revision as of 11:22, 6 October 2023

Abstract

The object of the research is the functions, structure and elements of civil servants’ professional culture system. It is undergoing transformation, following the changes that public administration undergoes under the influence of a service/client-centric development trend that meets current societal transformations and the possibilities of the technological revolution. The goal of the study is to systematize the range of mechanisms for developing a modern professional culture of civil service, primarily from the standpoint of client-centricity. The objectives are to identify the clientcentered governance values, highlighting the main characteristics of the modern professional civil service culture, which can be treated as the fundamental basis for its development; analyze modern tools for the formation and development of key values of civil servants, including, first of all, the values of the client-centered state. The research method is the review of scientific and professional sources from the standpoint of their reflecting the conceptual and instrumental aspects of the formation of the professional civil service culture. As a result, numerous characteristics of the modern professional civil service culture are identified, which can be attributed to the fundamental basis for the development of a client-centered culture and are based on the generalization of foreign and Russian experience. An ecosystem approach to the formation and development of components of a client-centered professional civil service culture is proposed. The novelty of this research work is determined by the lack of Russian or foreign scientific studies of tools that would be directly focused on the development of a client-centered professional culture, as well as the technologies through which these tools are to be used. Theprospects are related to the relevance of the introduction of client-centricity in the Russian government agencies, in accordance with the testing of respective tools, which began in 2022. They are also related to the need to update the scientific agenda of the professional culture formation with the issue of the productivity of introducing the values of client-centricity into the activities of government authorities.

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