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== Abstract == | == Abstract == | ||
| − | Part 5: Co-design Studies; International audience; To enhance the desirability of public transportation, it is important to design for positive travel experience. The context of bus transportation has broad potential for utilization of novel, supplementary digital services beyond travel information. The aim of our research was to study bus | + | Part 5: Co-design Studies; International audience; To enhance the desirability of public transportation, it is important to design for positive travel experience. The context of bus transportation has broad potential for utilization of novel, supplementary digital services beyond travel information. The aim of our research was to study bus passengersâ needs and expectations for future digital services and to develop initial service concept ideas through co-design. To this end, three Idea generating workshops with 24 participants were arranged. Our findings reveal six service themes that can be used as a basis of designing future digital traveling services: (1) Information at a glance while traveling, (2) Entertainment and entertaining activities, (3) Services that support social interaction, (4) Multiple channels to provide travel information, (5) Extra services for better travel experience, and (6) Services that people already expect to have. The themes are discussed and further elaborated in this paper. |
Document type: Part of book or chapter of book | Document type: Part of book or chapter of book | ||
== Full document == | == Full document == | ||
| − | <pdf>Media: | + | <pdf>Media:Hilden_et_al_2017a-beopen179-1148-document.pdf</pdf> |
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The different versions of the original document can be found in: | The different versions of the original document can be found in: | ||
| − | * [https://hal.inria.fr/hal-01676155/file/421756_1_En_20_Chapter.pdf https://hal.inria.fr/hal-01676155/file/421756_1_En_20_Chapter.pdf] under the license cc-by | + | * [https://hal.inria.fr/hal-01676155/file/421756_1_En_20_Chapter.pdf https://hal.inria.fr/hal-01676155/file/421756_1_En_20_Chapter.pdf] under the license https://creativecommons.org/licenses/by |
| + | |||
| + | * [http://link.springer.com/content/pdf/10.1007/978-3-319-67744-6_20 http://link.springer.com/content/pdf/10.1007/978-3-319-67744-6_20], | ||
| + | : [http://dx.doi.org/10.1007/978-3-319-67744-6_20 http://dx.doi.org/10.1007/978-3-319-67744-6_20] under the license cc-by | ||
| + | |||
| + | * [https://hal.inria.fr/hal-01676155 https://hal.inria.fr/hal-01676155], | ||
| + | : [https://hal.inria.fr/hal-01676155/document https://hal.inria.fr/hal-01676155/document], | ||
| + | : [https://hal.inria.fr/hal-01676155/file/421756_1_En_20_Chapter.pdf https://hal.inria.fr/hal-01676155/file/421756_1_En_20_Chapter.pdf] under the license http://www.springer.com/tdm | ||
| + | |||
| + | * [https://link.springer.com/chapter/10.1007/978-3-319-67744-6_20 https://link.springer.com/chapter/10.1007/978-3-319-67744-6_20], | ||
| + | : [https://dialnet.unirioja.es/servlet/articulo?codigo=6890820 https://dialnet.unirioja.es/servlet/articulo?codigo=6890820], | ||
| + | : [https://dblp.uni-trier.de/db/conf/interact/interact2017-1.html#HildenOV17 https://dblp.uni-trier.de/db/conf/interact/interact2017-1.html#HildenOV17], | ||
| + | : [https://rd.springer.com/chapter/10.1007/978-3-319-67744-6_20 https://rd.springer.com/chapter/10.1007/978-3-319-67744-6_20], | ||
| + | : [https://academic.microsoft.com/#/detail/2754128170 https://academic.microsoft.com/#/detail/2754128170] under the license http://creativecommons.org/licenses/by/ | ||
Revision as of 13:26, 21 January 2021
Abstract
Part 5: Co-design Studies; International audience; To enhance the desirability of public transportation, it is important to design for positive travel experience. The context of bus transportation has broad potential for utilization of novel, supplementary digital services beyond travel information. The aim of our research was to study bus passengersâ needs and expectations for future digital services and to develop initial service concept ideas through co-design. To this end, three Idea generating workshops with 24 participants were arranged. Our findings reveal six service themes that can be used as a basis of designing future digital traveling services: (1) Information at a glance while traveling, (2) Entertainment and entertaining activities, (3) Services that support social interaction, (4) Multiple channels to provide travel information, (5) Extra services for better travel experience, and (6) Services that people already expect to have. The themes are discussed and further elaborated in this paper.
Document type: Part of book or chapter of book
Full document
Original document
The different versions of the original document can be found in:
- https://hal.inria.fr/hal-01676155/file/421756_1_En_20_Chapter.pdf under the license https://creativecommons.org/licenses/by
- http://dx.doi.org/10.1007/978-3-319-67744-6_20 under the license cc-by
- https://hal.inria.fr/hal-01676155/document,
- https://hal.inria.fr/hal-01676155/file/421756_1_En_20_Chapter.pdf under the license http://www.springer.com/tdm
- https://dialnet.unirioja.es/servlet/articulo?codigo=6890820,
- https://dblp.uni-trier.de/db/conf/interact/interact2017-1.html#HildenOV17,
- https://rd.springer.com/chapter/10.1007/978-3-319-67744-6_20,
- https://academic.microsoft.com/#/detail/2754128170 under the license http://creativecommons.org/licenses/by/
Document information
Published on 01/01/2017
Volume 2017, 2017
DOI: 10.1007/978-3-319-67744-6_20
Licence: CC BY-NC-SA license
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