m (Scipediacontent moved page Draft Content 489288292 to Review 762390295043) |
|||
(One intermediate revision by the same user not shown) | |||
Line 24: | Line 24: | ||
Puntoni, S., Walker Reczek, R., Giesler, M., and Botti, S. (2021). Consumers and Artificial Intelligence : An Experiential Perspective. Journal of Marketing, Vol. 85 (1), pp. 131-151 | Puntoni, S., Walker Reczek, R., Giesler, M., and Botti, S. (2021). Consumers and Artificial Intelligence : An Experiential Perspective. Journal of Marketing, Vol. 85 (1), pp. 131-151 | ||
+ | |||
+ | |||
+ | {| style="width: 100%;" | ||
+ | | style="text-align:left;" | [[File:Content_2022b_2080_Arrow_go_previous_blue.png|link=Content_2022ae]] | ||
+ | |} |
Ameen, N., Tarhini, A., Reppel, A., and Anand, A. (2021). Customer experiences in the age of artificial intelligence. Computers in Human Behavior. Volume 114 (January).
Datareportal (2020). Digital 2020. Global Digital Overview. Available at https://datareportal.com/
Datareportal (2020). Digital 2021. Local country headlines. Available at https://datareportal.com/
Deloitte (2020). The Deloitte Global Millennial Survey 2020. Millennials and Gen Zs hold the key to creating a « better normal ». Available at https://www2.deloitte.com/global/en/pages/about-deloitte/articles/millennialsurvey.html
Dewan, S. and Riggins, F.J. (2005). The Digital Divide : Current and Future Research Directions. Journal of the Association for Information Systems, Vol. 6 (12).
Goldman Sachs. (2021). Millennials Coming of Age. Available at https://www.goldmansachs.com/insights/archive/millennials/
Hu, M. (2020). Cambridge Analytica’s black box. Big Data & Society, July-December, 1-6.
Lapowsky, I. (2019). How Cambridge Analytica Sparked the Great Privacy Awakening Repercussions from the Scandal Swirling Around the Data Analytics Firm Vontinue to Be Felt Across the Tech Industry. Available at https://www.wired.com/story/cambridge-analytica-facebook-privacy-awakening/
Li, S. (2021). How Does COVID – 19 Speed the Digital Transformation of Business Processes and Customer Experiences ? Review of Business, Vol. 41 (1), 1-14.
Madrigal Moreno, F., Gil Lafuente, J., Avila Carreon, F., and Madrigal Moreno, S. (2017). The Characterization of the Millennials and Their Buying Behavior. International Journal of Marketing Studies, Vol. 9 (5).
Nielsen, J. (2006). Digital Divide : The 3 Stages. Available at https://www.nngroup.com/articles/digital-divide-the-three-stages/
Puntoni, S., Walker Reczek, R., Giesler, M., and Botti, S. (2021). Consumers and Artificial Intelligence : An Experiential Perspective. Journal of Marketing, Vol. 85 (1), pp. 131-151
Published on 09/05/22
Submitted on 09/05/22
Volume Chapter 4 - Big Data Analytics, 2022
Licence: CC BY-NC-SA license