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Puntoni, S., Walker Reczek, R., Giesler, M., and Botti, S. (2021). Consumers and Artificial Intelligence : An Experiential Perspective. Journal of Marketing, Vol. 85 (1), pp. 131-151
 
Puntoni, S., Walker Reczek, R., Giesler, M., and Botti, S. (2021). Consumers and Artificial Intelligence : An Experiential Perspective. Journal of Marketing, Vol. 85 (1), pp. 131-151
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Latest revision as of 18:06, 10 May 2022

References

Ameen, N., Tarhini, A., Reppel, A., and Anand, A. (2021). Customer experiences in the age of artificial intelligence. Computers in Human Behavior. Volume 114 (January).

Datareportal (2020). Digital 2020. Global Digital Overview. Available at https://datareportal.com/

Datareportal (2020). Digital 2021. Local country headlines. Available at https://datareportal.com/

Deloitte (2020). The Deloitte Global Millennial Survey 2020. Millennials and Gen Zs hold the key to creating a « better normal ». Available at https://www2.deloitte.com/global/en/pages/about-deloitte/articles/millennialsurvey.html

Dewan, S. and Riggins, F.J. (2005). The Digital Divide : Current and Future Research Directions. Journal of the Association for Information Systems, Vol. 6 (12).

Goldman Sachs. (2021). Millennials Coming of Age. Available at https://www.goldmansachs.com/insights/archive/millennials/

Hu, M. (2020). Cambridge Analytica’s black box. Big Data & Society, July-December, 1-6.

Lapowsky, I. (2019). How Cambridge Analytica Sparked the Great Privacy Awakening Repercussions from the Scandal Swirling Around the Data Analytics Firm Vontinue to Be Felt Across the Tech Industry. Available at https://www.wired.com/story/cambridge-analytica-facebook-privacy-awakening/

Li, S. (2021). How Does COVID – 19 Speed the Digital Transformation of Business Processes and Customer Experiences ? Review of Business, Vol. 41 (1), 1-14.

Madrigal Moreno, F., Gil Lafuente, J., Avila Carreon, F., and Madrigal Moreno, S. (2017). The Characterization of the Millennials and Their Buying Behavior. International Journal of Marketing Studies, Vol. 9 (5).

Nielsen, J. (2006). Digital Divide : The 3 Stages. Available at https://www.nngroup.com/articles/digital-divide-the-three-stages/

Puntoni, S., Walker Reczek, R., Giesler, M., and Botti, S. (2021). Consumers and Artificial Intelligence : An Experiential Perspective. Journal of Marketing, Vol. 85 (1), pp. 131-151


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Published on 09/05/22
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Volume Chapter 4 - Big Data Analytics, 2022
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