Revision as of 12:52, 14 March 2022

References

• Bower, JL, and Christensen, CM (1995). Disruptive Technologies, Catching the Wave. Harvard Business Review. Retrieved from https://hbr.org/1995/01/disruptive-technologies-catching-the-wave

• Christensen, CM, Raynor, M., and McDonald, R. (2015). What Is Disruptive Innovation? Harvard Business Review. Retrieved from https://hbr.org/2015/12/what-is-disruptive-innovation

• De Massis, A., Frattini, F. and Quillico, F. (2016). What Big Companies Can Learn from the Success of the Unicorns. Harvard Business Review.

• Deloitte Insight (2019). Tech Trends 2019: Beyond the digital frontier. Retrieved from https://www2.deloitte.com/fr/fr/pages/technology/articles/tech-trends.html

• Kaiser, I., and Stummer, C. (2020). How the Traditional Industrial Manufacturer Miele Established a New Smart Home Division. Research-Technology Management, Volume 63, Issue 4, Pages 29-34

• Lemon, KN, and Verhoef, PC (2016). Understanding Customer Experience Throughout the Customer Journey. Journal of Marketing: AMA/MSI Special Issue, Volume 80 (November 2016), Pages 69–96

• Li, F. and Whalley, J. (2002). Deconstruction of the telecommunications industry: from value chains to value networks. TelecommunicationsPolicy. Volume 26, Issues 9–10, Pages 451-472.

• McKinsey & Company (2016). Parcel delivery The future of last mile. Travel, transport, and logistics, September 2016. Retrieved from https://www.mckinsey.com/~/media/mckinsey/industries/travel%20transport%20and%20logistics/our%20insights/how%20customer%20demands%20are% 20reshaping%20last%20mile%20delivery/parcel_delivery_the_future_of_last_mile.ashx

• OECD (2020). A Roadmap Toward A Common Framework For Measuring The Digital Economy. Report for the G20 Digital Economy Task Force SAUDI ARABIA, 2020. Retrieved from http://www.oecd.org/sti/roadmap-toward-a-common-framework-for-measuring-the-digital-economy.pdf

• Osterwalder, A. (2013). A Better Way to Think About Your Business Model. Harvard Business Review. Retrieved from https://hbr.org/2013/05/a-better-way-to-think-about-yo

• Salvador, E., Simon, JP, and Benghozi, PJ (2019). Facing Disruption: The Cinema Value Chain in the Digital Age. International Journal of Arts Management. Volume 22, Number 1, Pages 25-40.

• Statistics (2020). Digital Advertising Report 2020. Statista Digital Market Outlook.

• Statistics (2020a). Digital Economy Compass 2020. Statista.

• Statistics (2020b). In-depth: Industry 4.0. StatistaDigital Market Outlook

• Vakulenko, Y., Shams, P., Hellstrom, D. and Hjort, K. (2019). Service innovation in e-commerce last mile delivery: Mapping the e-customer journey. Journal of Business Research. Volume 101, August 2019, Pages 461-468