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Abstract
More and more interfaces are designed for ‘everybody’, instead of with a specific user-group in mind. In practice, most of them are still used by the ‘typical Internet-user’, the highly educated, white young male with extensive computer and Internet-experience. Amsterdam-based digital city DDS is no exception to this rule. In this article, the interface of DDS is studied with the help of ten first-time users with a more diverse background. Did they face any barriers in using DDS? And what kind of work did they need to perform to use the interface? This study shows that the most serious problems the first-time users faced were not caused by a lack of skill, but by the different technological frame they had. Thus, a script-analysis with the help of ‘outsiders’ seems to be an effective way to uncover some exclusion-processes of a digital city.
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DOIS: 10.1001/jama.1987.03400230049028 10.1007/978-94-009-1962-4 10.1177/030857599501900320 10.2307/j.ctv6jm9gm.39 10.14361/9783839440315-010 10.4324/9781849776295 10.1001/jama.2012.9980 10.1080/09528820701761236 10.1558/bsor.v44i4.27562 10.11124/jbisrir-2017-003554 10.7748/ns.17.5.20.s34 10.1111/j.1365-2923.1973.tb02237.x 10.4324/9781351067669-12 10.1177/1037969x1604100105 10.1016/0261-5177(94)90032-9 10.1300/j024v13n02_03 10.1080/0034408950900313 10.14418/wes01.1.2343 10.1007/3-540-45636-8_17 10.12968/nuwa.2015.18.26 10.1007/978-1-349-24979-4_15 10.1038/scientificamerican1207-12 10.1038/422659a 10.1215/9780822394099 10.4324/9781315131771-12 10.1136/bmj.297.6655.1053-a 10.1080/08003839008580380 10.1038/362421c0 10.1525/aft.2009.37.3.3 10.2307/j.ctv6gqx1w.22 10.1515/9783111342450 10.1177/019145379702300101 10.1002/j.2326-1951.2001.tb03556.x 10.2307/j.ctv4g1qh0.16 10.2307/3976444 10.1017/cbo9780511571404 10.1001/jama.258.23.3389 10.2307/j.ctv13xpr2h.37 10.1038/26869 10.1097/aln.0000000000002151 10.1515/9781400840816 10.4324/9780429479786-9
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Published on 01/01/1988
Volume 1988, 1988
DOI: 10.1001/jama.1987.03400230049028
Licence: Other
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