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== Abstract ==
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Which digital changes in travel and transportation do service providers have to consider in shaping their future<br> offering portfolio? This contribution aims to answer this research question by assessing the digital changes that<br> travel and transportation service providers in Austria must consider in shaping their future offering portfolio. This<br> investigation will be carried out using the SVIDT method (Scholz, 2017) - a “Strengths, Vulnerability, and<br> Intervention Assessment related to Digital Threats”.<br> The investigation analyses the Austrian railway market. The focus lies on potential future services for rail travelers<br> and how service providers should shape their own offerings to support railway companies in their digital journey.<br> Concerning the potential future services, the investigation starts with a very high-level perspective and focuses on<br> end-to-end travel services going forward.<br> An impact factor based system model (Scholz &amp; Tietje, 2002) on the example of the main actor in the Austrian<br> railway market will be constructed, modeling the relationship between service providers, the railway companies<br> and their environment. Then it will be shown how a multilevel system-actor analysis can be performed, looking at<br> the various levels of the system from individual level e.g. the individual traveler to the society level e.g. the<br> Austrian Ministry for Transport, Innovation and Technology.<br> Further digital changes that are highly relevant to affect the railway market are identified, described and their<br> impact on the constructed system model is assessed. Analyzed changes in this contribution range from fast reliable<br> wireless network infrastructure, mobile and digital workplace services, etc. to automatic train operation. A<br> formative scenario analysis applying a consistency assessment is being conducted, leading to a set of logically<br> consistent digital threat change scenarios. By using a vulnerability assessment, the logically consistent digital<br> threat change scenarios are prioritized. This process is described based on the example of one scenario.<br> Finally, the paper will discuss the results from this analysis of digital changes in travel and transportation. Arising<br> suggestions on how the SVIDT method can be used to analyze digital changes in the travel and transportation<br> ecosystem, will be given for further research.
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== Original document ==
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The different versions of the original document can be found in:
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* [https://zenodo.org/record/1485184 https://zenodo.org/record/1485184] under the license http://creativecommons.org/licenses/by-nc-nd/4.0/legalcode
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* [https://zenodo.org/record/1485184 https://zenodo.org/record/1485184],
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: [http://dx.doi.org/10.5281/zenodo.1485183 http://dx.doi.org/10.5281/zenodo.1485183] under the license http://creativecommons.org/licenses/by-nc-nd/4.0/legalcode
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* [https://zenodo.org/record/1485184 https://zenodo.org/record/1485184],
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: [http://dx.doi.org/10.5281/zenodo.1485184 http://dx.doi.org/10.5281/zenodo.1485184] under the license http://creativecommons.org/licenses/by-nc-nd/4.0/legalcode
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DOIS: 10.5281/zenodo.1485184 10.5281/zenodo.1485183
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Published on 01/01/2018

Volume 2018, 2018
DOI: 10.5281/zenodo.1485184
Licence: Other

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